In case of a delayed or canceled flight
Frequently asked questions and answers
Cancelation is not an integrated part of the insurance, but in some cases it is included. Contact your employer if you are in doubt. When coverage is included, we cover in the case that you or someone in your family fall acutely ill and thus prevent you from traveling.
The insurance does not cover the cancelled plane ticket. When the airline cancels a flight, it is their responsibility to offer you a new ticket for a different departure. If they are unable to do so, they are obligated to refund your ticket.
When a flight is delayed, it is the responsibility of the airline to rebook you to a different departure or refund your ticket. The insurance does cover additional expenses related to waiting for a later departure and not covered by the airline, i.e. lodging, food, drink and reading material.
* All information is based on general terms and conditions for commercial travel insurance. Keep in mind that your employer may have chosen special terms for your insurance.
Call +45 70 13 13 35 - all days, all hours
Information about your insurance
Call +45 70 13 13 35 - all bank days, all hours
For customer service
Call +45 70 12 12 22
Here you will find a quick overview of your insurances, claims filed and invoices.