In case of an emergency, contact the local emergency number. Once the situation is calm and you need further assistance, please contact our emergency centre.
Our emergency centre offers immediate help 24/7. They have a wide network of medical providers that they cooperate with. They can refer you to a hospital close by and make arrangement for payment guarantees for the planned visit/treatment. They offer service and advice in English and perhaps Nordic languages. You can also arrange your medical visit yourself and pay for it. Make sure to get your receipts and medical reports - then file a claim afterwards. You can report your claim easily on our website.
We recommend contacting our emergency centre. The standard of the hospitals/clinics can vary between countries and our emergency centre will help you find the best recommended clinic in their quality controlled network. They can also, in most situations, place a pre-approval of payment and monitor your treatment.
It is important that you get in contact with our emergency centre in order for them to help you. Contact them on phone +4570131335. They can help you arrange a new flight home when you are able to travel again.
Emergency dental treatment is covered up to the sum stated in the insurance agreement per claim per insured. The dental treatment must be initiated abroad, but the final treatment may be performed in the country of residence, if necessary. The dental treatment must be performed by a dentist authorised to practice in the treatment country.
The insurance covers travel expenses up to economy class if you have to travel back due to death or serious and acutely arising illness of a close relative that is either life-threatening or entails hospitalisation.
If there has been a terror attack or another crisis/catastrophe is going on in your travel destination, you should first check the instructions from your employer.
Make sure to closely follow the instructions of the relevant authorities.
If you need medical attention, always contact our 24/7 emergency centre – you will find the contact information on your insurance card.
The insurance covers Covid-19 testing for persons with symptoms compatible with the infection as a part of the medical treatment of a travel illness.
Information about your insurance
Call +45 70 13 13 35 - all bank days, all hours
For customer service
Call +45 70 12 12 22
Here you will find a quick overview of your insurances, claims filed and invoices.