-
Quick contact
Get help and answers to your questions right away.
-
Does not affect your potential discount
You still get the discount you see online, even if you chat with us while ordering.
-
Share your screen with us
We can easily guide you around the website if you share your screen with us electronically.
Get your answers from our Customer Care Centre through chatting – it's quick and easy.
Our Customer Care Centre is open:
Monday-Friday: 8:00am to 6pm
Saturday-Sunday: 10am to 4pm
(Danish time)
You can report urgent claims 24/7 online or by calling +45 70 12 12 12 (press 1)
What can I chat with the Customer Care Centre about?
We are ready to chat with you, but not all conversations are suitable for chatting – if you have extensive questions or problems a phone call might be a better solution. Call us on +45 70 12 12 12 (press 2)
If we feel we can advise you better over the phone than by chatting we will call you at a time of your choosing. Request a call (Danish webpage).
What can't I chat with the Customer Care Centre about?
The Customer Care Centre cannot help you with claims. You should instead contact our Claims Department.
- Do you wish to file a claim? You can do so online here: File claim.
- Do you have any questions about ongoing claims? Call us on +45 70 12 12 12 (press 1) or e-mail our Claims Department (Danish webpage).