Report a claim

• Complete the claims form online.
• You will get a confirmation email when we receive your claim.

NB: If you spend more than 2 hours completing the report the page will refresh and you will have to fill in the claim form again.

Keep receipts and photographs

It is important for you to be able to demonstrate your ownership of the damaged or stolen objects. You can do this by saving receipts for all newer objects or taking photos of your most valuable possessions, e.g. jewellery, paintings and oriental rugs.

Bicycle theft

There are special documentation requirements when it comes to bicycle theft:

• You must provide your bicycle's frame number
• The bicycle must be equipped with a fixed lock approved by the Danish Institute for Informative Labelling (Dansk Varefakta Nævn).
• Always save the lock certificate – we might ask for it.
• You should report the bicycle theft to the police before contacting us.

You can always call us on +45 70 12 12 12 if you need immediate help.

There are several things to bear in mind if you get injured or experience any damage while abroad.

Theft

Report the theft to the police immediately.

Injuries

With a large network of international partners, we are ready to help you around the clock if you get injured abroad.

Car accidents abroad

Most European countries approach car claims in a similar manner:

• Everyone involved must sign the claim declaration.
• Write down the name, address, registration number and insurance number of everyone involved.
• Write down all relevant information about potential witnesses.
• Draw a sketch of the accident scene and take photographs that show any vehicle damage and other relevant information, e.g. the visibility at the scene.

Do you need roadside assistance?

We are ready to assist you on the road around the clock

Call us on +45 70 12 12 42 or book directly through If Vejhjælp Danmark

A strong collaboration

We provide roadside assistance in collaboration with Viking Assistance.

When colliding with an animal

Contact Animal Help (Dyrenes Vagtcentral) at the scene straight after the collision.

The Danish Road Directorate (Vejdirektoratet) will coordinate with Falck and arrange for the animal to be found and treated, or put down, depending on the situation.

Your car insurance might change after a claim, depending on your type of car insurance.

See how it may change here: Following a car claim (da)

Do you want to give another person power of attorney to handle your car injuries? 
Power of attorney

The Danish Insurance Association (Forsikring & Pension), the Danish Bar and Law Society (Advokatsamfundet) and the Association of Danish Law Firms (Danske Advokater) have developed an electronic form for requesting legal aid to help solve a private dispute.

Read more about how to request legal aid here: Forsikring & Pension (da)

We use your NemKonto ('Easy account') account when transferring money to you.

What is NemKonto?

NemKonto is the bank account used for your salary and for state payments, e.g. Danish State Educational Support Grants (SU) and unemployment benefit.

Learn more about NemKonto here: NemKonto (da)

Our goal is to help you as much as possible within the limits of your insurances. Sometimes we disagree about the relevant claim handling, and you might want to appeal about your claim.

How to appeal (Danish)

We believe in our customers and strive to treat everybody fairly and decently.

Insurance is based on a principle of community: many people have and pay for insurances, thereby providing help for those who need it when they need it. This provides you and people like you with financial security when you need it most.

Do you need a power of attorney for yours or someone else's insurances or claims?

Download it here: Power of attorney (pdf)