Contact Animal Help about animal collisions by calling 18 12.
If the animal is dead, contact Falck by calling +45 70 10 20 30.
It is quite understandable if you are not an insurance-policy or claims-handling expert - but we are, and we are always happy to help you.
You get confirmation of your claim as soon as we receive it.
You can report claims 24/7 all year round.
You will hear from us by the following business day at the latest.
Always start out by contacting the caseworker handling your claim – the odds are the problem will be solved quickest here. If we still do not agree and you want to appeal further, you might proceed with Step 2.
If you and your caseworker disagree you can contact the Customer Representative.
The Customer Representative will investigate and evaluate your claim handling and compensation. This usually happens within 14 days.
If you are not satisfied with the Customer Representative's decision you can get the Customer Panel to assess your case.
The Customer Panel consists of customers like yourself and If representatives, and they typically meet every other month to review and evaluate claims handling.
If you are still dissatisfied after contacting your caseworker, the Customer Representative and the Customer Panel you might try the following:
Insurance Complaints Board
Private consumers can complain about claims handling by contacting the Insurance Complaints Board (Ankenævnet for Forsikring):
You have to fill in a special form to complain. You can get the form from the Insurance Complaints Board or from us.
Complaints incur a small fee, but it will be refunded if the Insurance Complaints Board fully or partially upholds your complaint, or if the complaint is rejected.
The European Commission's online complaints portal
The European Commission's online complaints portal is especially relevant if you live in another EU country.
Read more here: The European Commission's online complaints portal – remember to include our email address, firstname.lastname@example.org, in your complaint.
The Danish courts
You can bring your complaint to the Danish courts, whether the matter concerns a private or a commercial insurance.
You can get advice and guidance from the Danish Insurance Information Service (Forsikringsoplysningen) by calling +45 41 91 91 91.